ALL THE BORING STUFF
A // PRIVACY POLICY
COZY Socks is part of “THE AUSTRALIAN SOCK COMPANY” which si a registered business under the the a2 media group pty ltd ABN 18 602 457 170
Privacy commitment
a2 media group pty ltd ABN 18 602 457 170 and its Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)) (“we”, “our” or “us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth) and if you are in a country that is a member of the European Economic Area, your rights to privacy are protected under the General Data Protection Regulation (“GDPR”). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
Scope of our Privacy policy
Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media pages, our mobile apps, and (“Online Services”), or stores and members of the public. Our Privacy Policy applies to all of the brands owned by us.
Consent
By using our products and services you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy from time to time without notice. You should check this page regularly to take notice of any changes we may have made to this policy.
When do we collect information about you?
Collection of your personal information can occur through the following interactions:
when you sign up to newsletter subscription
when you make a purchase, submit an order, registration, requests or applications for our products or services
when you post a review or leave a rating on this site or complete our surveys;
any other time where you may supply personal information to us from time to time.
Cookies, analytics and remarketing
We also make use of “cookies” within our Online Services such as on our websites and apps. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Cookies enable us to track and save information about your use of our Online Services. We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve and customise your experience of our websites and mobile apps. For example, cookies allow us to recognise whether or not you are returning to our websites. We also use cookies to help us understand how our Online Services are being used so that we can improve their performance. For example, when you use our mobile app, we may also collect technical data to enable us to facilitate the provision of software updates and support. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing. We may collect this information in relation to your online account, as well as on an anonymous basis.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our Online Services will not function if your browser does not accept cookies. By using our Online Services, you consent to the use of cookies.
We use third parties including Google Analytics Advertising Features to promote our products and services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers which are used display ads on other sites that are relevant to you, based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics, please click here: https://tools.google.com/dlpage/gaoptout
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. We are not responsible for the privacy or security practices of those third party websites.
What information do we collect?
We may collect the following information from you:
your name and contact details, such as your physical address, email address and phone number;
payment information;
your purchase history;
information about your shopping preferences/selections;
statistics about visits to our websites such as domain name and the time and date our website was accessed;
any other information you may provide to us from time to time.
Why do we collect this information?
We collect your personal information for purposes necessary to sell and promote our products and services to you. In addition, we collect your personal information so that we can carry out the following actions:
to provide our products and services to you;
to tailor how we provide and market our products and services to you, based on your purchase history, shopping preferences and personal information you have provided us so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you across Our Brands
to carry out quality control and research (including via customer satisfaction surveys), analysis and tracking;
to provide value-added services and marketing and remarketing across Our Brands, our Associated Entities (as defined in the Corporations Act 2001 (Cth)), David Jones and our promotional partners through our websites, social media channels or other marketing mediums.
to communicate with you, including about products and services, competition results, special offers, and events which might interest you (including any associated loyalty rewards);
to operate our loyalty programs;
to answer your questions and provide you with information or advice;
to interact with you via social media and digital marketing;
to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
to carry out administration, marketing, planning, procurement, product and service development, fraud and loss prevention activities;
to consider and respond to complaints made by you;
to comply with laws or regulations or to comply with any directions given by regulators or authorities.
We may also collect data about you on an aggregate and anonymous basis in order to help us improve the functionality of our website and tailor the way we communicate with you.
If we are unable to collect your personal information
If we are unable to collect your personal information, some or all of the following may occur:
we may be unable to provide products or services to you, to the requested standard or at all;
we may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
we may be unable to tailor the content of our marketing communications to suit your preferences;
your experience when interacting with us may be delayed or not as efficient as you may expect.
Do we share personal information with third parties?
We may disclose information we hold to any of the following:
our directors, officers, employees and other Associated Entities within our corporate group and our parent company, Woolworths Holdings Limited (incorporated in South Africa).
third party service providers or contractors who provide services or functions on our behalf such as internet service providers, IT systems administrators, mailing houses, couriers, payment processes and data entry service providers.
third party platforms and services who process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or information. These services are hosted and managed by organisations other than ourselves.
our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia or New Zealand in connection with law enforcement activities; and
for any other purpose permitted by law.
We will not sell or trade your personal information to third parties for marketing purposes.
Disclosure overseas
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Pseudonyms and Anonymity
You have the option of using a pseudonym or remaining anonymous when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
Security
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. Some of the steps we take to protect your information include:
utilising security restrictions on access to our systems such as passwords, firewalls and anti-virus software;
external and internal premises security.
We also have measures in place to detect and prevent online fraud or suspicious activity. In some instances, we may ask you to provide us with information so that we can verify your identity and payment details (for example, if you have never shopped online with us before or if your payment details need to be verified with our payment providers). As part of this process we may ask you to provide redacted (masked) copies of your ID and the credit card used to place your online order.
If information is requested from you in order to verify your identity and payment, there may be a delay with the despatch of your order. You will receive a follow up email once your order has been approved.
There is no obligation for you to provide this information, but if we are unable to verify your identity, we may not be able to finalise your online order.
This information will be used for verification purposes only. Once your details have been verified, the verification information you have provided will be deleted.
How we hold your personal information
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Residents in the European Economic Area
If you are in a country that is a member of the European Economic Area (“EEA”), then you have the following rights under the GDPR.
Erasure of your personal information
You have in certain circumstances the right to request that the personal information that we collect from you is erased. We may need to retain some of your personal information in certain circumstances (for example, we may retain some of your details in our “Do Not Contact” section of our marketing database to ensure that we do not contact you again). If we refuse any request you make in relation to this right, we will provide you with reasons for our refusal.
Your right to object to or restrict processing of your information
You may request that further processing of your personal information is restricted in certain circumstances, including while we investigate your concerns with this information.
Your right to object to data processing and right to data portability
You have in certain circumstances the right to request that the further processing of your information is restricted or to object to its processing and the right to data portability (to receive and have transferred the information you provided).
Individuals under 16 years of age
Individuals over 16 years old can consent to the processing of their personal information, but anyone younger needs the consent of their parent or guardian.
Privacy complaints
If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us hello@cozysocks.com.au
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint.
B // SHIPPING
Australia/ allow 3—5 business days, sent with regular standard postage.
International / allow 9-15 business days sent with International Air parcel.
* Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
* Items may only be available for dispatch from separate locations. There will not be any additional shipping charges applied.
* When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
* If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.
* The standard currency in our online shop is AUD. For international buyers free shipping applies and this will be sent from our HKG manufacturing plant. The buyer is responsible for any applicable duties and taxes imposed by the customs authorities in your destination country.
C // GIFT CARD INFORMATION
* Gift cards can be purchased at the value of your choice.
* Our Gift Cards can either be sent directly to the buyer or to a recipient of your choice.
* Our gift cards are delivered electronically via email.
* Our gift cards need are valid up until 18 month from the time of purchase.
* Our gift cards cannot be exchanged in for physical cash.
* any remaining amount on the gift card is forfeited if not used. Although any remaining balance can be used with other forms of payment.
D // COMMUNITY STANDARDS
At COZY we do our best to make our social media pages a resource for all customers to:
Learn about our brand;
Find information and advice about our range
Participate in constructive discussion;
Share positive or negative feedback; and
Request assistance from our helpful Customer Service team.
Whilst our social media policy has openness and transparency at its core, we also have a legal obligation to ensure all posts (including posts by other social media users) comply with Australian advertising standards including the Australian Association of National Advertisers Code of Ethics (Code).
In line with the Code, we will be required to remove infringing posts and comments, including those that:
Do not comply with law;
Are misleading or deceptive or be likely to mislead or deceive, including spam;
Are discriminatory including on the basis of race, ethnicity, nationality, gender, age, sexual preference, religion, disability, mental illness or political belief;
Employ sexual appeal in a manner which is exploitative and degrading of any individual or group of people;
Contain violence;
Use strong, obscene or inappropriate language.
Thank you for your understanding and help to make our social pages the best they can be.
E // TERMS OF SERVICE
In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Privacy Policy
These Terms of Service incorporate our privacy policy, which sets out how we will use your information, can be found within the Privacy Policy section on this page, By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content, including the COZY brand and all other trade marks, trade names and logos made available to you on or through this Website remains the property of Cozy Socks or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Cozy Socks and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see delivery section on this page for more information.In order to contract with The Australian Sock Company you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The Australian Sock Company retains the right to refuse any request made by you.
Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Payment
Our website accepts payments using Visa, MasterCard, Amex, PayPal and Apple Pay. We will place a pre-authorisation charge of $1 on your credit card for the first time it is entered on our website. Once your payment method has been validated, upon clicking “PLACE ORDER” we will debit your nominated form payment immediately for the full order amount. Pre-authorisation charges will clear within 3 - 5 working days after placing your order (depending on your banking or payment method’s practices).
Discount Codes
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of use relating to any discount code will be specified at the time of issue.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law The Australian Sock Company and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect The Australian Sock Company liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Links from other Websites
If we link to other websites, we take no responsibility for the content of, and make no representations as to the accuracy of any third party websites we may link to from this Website.
Indemnity
You agree to indemnify, defend and hold harmless The Australian Sock Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Variation
The Australian Sock Company shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of Victoria, Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of Victoria, Australia.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and The Australian Sock Company. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of The Australian Sock Company.
F // RETURN & REFUND
* We do not offer a change of mind policy
* We have a strict no return or refund policy.
* We do have an exchange policy where if the item is received torn at no fault of the buyer then we will dispatch new pair at no extra cost to the buyer. The following echange timeframes apply and subject to the following conditions:
Proof of purchase is accompanied with the returned merchandise;
The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
Proof of tear and fault is shown.
Any discounts received at the time of purchase will be carried over.